Appointments & Referrals
Call the Appointment Line to:
- Make an appointment as available or leave a message. Messages are answered within one business day, often within a few hours.
- Cancel an appointment
Online - Request Appointments in the MHS GENESIS Patient Portal:
Contact your primary care team by sending a Secure Message anytime it is convenient for you from your computer, tablet, or smartphone via the MHS GENESIS Patient Portal by visiting
https://my.mhsgenesis.health.mil/ .
To ensure you are booked correctly and priority is given to TRICARE beneficiaries, Patient Portal online booking without contacting your provider is not yet available.
Access to Care
If you need to get care at BG Crawford F. Sams Army Health Clinic, the priorities for getting appointments are identified in Department of Defense policy and are listed below:
- Active duty service members
- Active duty family members enrolled in TRICARE Prime or TRICARE Young Adult – Prime Option
All others can get care if space is available after BG Crawford F. Sams Army Health Clinic has met the health care needs of the three categories listed above within DOD access standards. This includes:
- Active duty family members enrolled in TRICARE Select or TRICARE Young Adult – Select Option
- Retired service members and their eligible family members
- DOD civilians and contractors
All patients, including those listed for space-available care, can continue to visit fill prescriptions from our
pharmacy.
How do you find a civilian provider in Japan?
The overseas contractor, International SOS, has established a network of qualified providers in all overseas areas for TRICARE beneficiaries. To find an overseas provider, search the
Overseas Provider Directory. If you're not a TRICARE beneficiary, please contact your medical insurance provider for assistance.
Are you a DOD Civilian or Contractor?
If you’re a DOD civilian employee or contractor stationed in Japan, you should contact your medical insurance provider for help in finding health care options.
DOD Pilot Program Civilians in Japan Fact Sheet
See our Host Nation Medical Resources page
Other Appointments
Dental Clinic:
DSN: 315-263-4603
Within Japan: 046-407-4603
Preventive Medicine/Occupational Health:
DSN: 315-263-5050
Within Japan: 046-407-4603
U.S. Naval Hospital, Yokosuka Naval Base:
DSN: 315-243-5352
Within Japan: 046-816-5352
374th Medical Group, Yokota Air Base:
DSN: 315-225-8864
Within Japan: 042-507-6543
Branch Medical Clinic, Naval Air Facility Atsugi:
DSN: 315-264-3958
Within Japan: 046-763-3958