Getting Care

Appointments & Referrals

Book an appointment and contact your provider using the MHS GENESIS Patient Portal.

Access to Care 

If you need to get care at BG Crawford F. Sams Army Health Clinic, the priorities for getting appointments are identified in Department of Defense policy and are listed below:

  • Active duty service members
  • Active duty family members enrolled in TRICARE Prime or TRICARE Young Adult – Prime Option
All others can get care if space is available after BG Crawford F. Sams Army Health Clinic has met the health care needs of the three categories listed above within DOD access standards. This includes:
  • Active duty family members enrolled in TRICARE Select or TRICARE Young Adult – Select Option
  • Retired service members and their eligible family members
  • DOD civilians and contractors
All patients, including those listed for space-available care, can continue to visit fill prescriptions from our pharmacy.

How do you find a civilian provider in Japan?

The overseas contractor, International SOS, has established a network of qualified providers in all overseas areas for TRICARE beneficiaries. To find an overseas provider, search the Overseas Provider Directory. If you're not a TRICARE beneficiary, please contact your medical insurance provider for assistance.

Are you a DOD Civilian or Contractor?

If you’re a DOD civilian employee or contractor stationed in Japan, you should contact your medical insurance provider for help in finding health care options.

DOD Pilot Program Civilians in Japan Fact Sheet

See our Host Nation Medical Resources page

 

Other Appointments

Dental Clinic:
DSN: 315-263-4603
Within Japan: 046-407-4603

Preventive Medicine/Occupational Health:
DSN: 315-263-5050
Within Japan: 046-407-4603

U.S. Naval Hospital, Yokosuka Naval Base:
DSN: 315-243-5352
Within Japan: 046-816-5352

374th Medical Group, Yokota Air Base:
DSN: 315-225-8864
Within Japan: 042-507-6543

Branch Medical Clinic, Naval Air Facility Atsugi:
DSN: 315-264-3958
Within Japan: 046-763-3958

Contact Us

Phone

DSN 315-262-4175
Commercial 046-407-4175
From U.S. cellphone 011-81-46-407-4175

MHS GENESIS Patient Portal

Emergency:
On-post 911
Commercial 046-407-2911
Off-post 119

Location

Building 704
BG Crawford F. Sams U.S. Army Health Clinic
Camp Zama, Japan 96338

Family Medicine Appointments

Central Appointments:
DSN: 315-262-4175
Within Japan: 046-407-4175

Monday, Tuesday, Wednesday, Friday: 7 a.m. – Noon & 1 – 4 p.m.
Thursday: 7 a.m. – Noon

* Closed on federal holidays and select training holidays

Physical Exam Appointments

Information Line
(Telephone Consultation, Medical Advice, Medical Refills, Immunizations, Readiness and PHA Appointments):
DSN: 315-263-4175
Within Japan: 046-407-4175

Monday, Tuesday, Wednesday & Friday: 7:30 – 11:30 a.m. & 12:30 – 4:30 p.m.
Thursday: 7:30 a.m. – Noon

* Closed on federal holidays and select training holidays.

Behavioral Health Appointments

Behavioral Health Service:
DSN: 315-263-4610
Within Japan: 046-407-4610

Monday, Tuesday, Wednesday, Friday: 7:30 a.m. – Noon & 1 – 4:30 p.m.
Thursday: 7:30 a.m. – Noon

* Closed on federal holidays and select training holidays

 

Need Help?

U.S. Army Wounded Soldier & Family Hotline:
800-984-8523

Military Severely Injured Center:
800-774-1361

Deployment Health Clinical Center:
800-796-9699

Navy Safe Harbor-Severely Injured Support:
877-746-8563

Other Links

Don’t forget to keep your family’s information up to date in DEERS!