Finding alternate COVID testing sites can be hard during the holidays; click here for the U.S. Embassy's list of COVID testing sites in Japan:

https://jp.usembassy.gov/services/pcr-testing-facilities-in-japan

Patient Resources

Patient Administration & Billing

Outpatient Records

The Outpatient Records Department is most often a patient's first stop when accessing care at BG Crawford F. Sams U.S. Army Health Clinic. This department specializes in a multitude of medical records management processes. Services available include:

Patient Registration - The Outpatient Records Department will verify eligibility for care by checking your ID card's expiration date and conducting an automated DEERS verification. Upon verification, you will then be registered into the Composite Health Care System (CHCS). Having current personal data on you and your family members is a critical element to providing you updates on health care programs or for enabling providers to contact you with test results or follow-up evaluations.

Release of Information - All releases or transmittals of medical records, information, medical statements, and preparation of copies of these documents are provided through the Outpatient Records Department. Due to the large volume of requests, customers requesting duplication of their medical records should submit their request in writing no less than 30 days in advance.

Patient Transportation

Transportation is available to Yokota Medical Wing and U.S. Naval Hospital Yokosuka for the purpose of consultation and/or treatment of a condition beyond the capabilities of BG Crawford F. Sams U.S. Army Health Clinic.

Ground Transport - Patients requiring transportation to Yokota Air Base's 374th Medical Group or U.S. Naval Hospital Yokosuka must contact the Patient Movement Coordinator at least 48 hours in advance.

Air Evacuation - Receiving, evacuating, and transferring patients to other military treatment facilities outside of Japan is the most important patient accountability function we provide. Patients who require air evacuation to Okinawa, Hawaii, or CONUS must coordinate with their Primary Care Manager and Nurse Case Manager.

Translation Services

Translation Services are available for TRICARE Prime Patients when referred to Host Nation Hospitals without English-speaking staff. We also provide translation at the receiving hospital for all emergency visits.

TRICARE Service Center

Our TRICARE Service Center is staffed with trained personnel who are prepared to help you understand the TRICARE program. Available services include:

TRICARE Enrollment/Disenrollment - Eligible beneficiaries may elect to enroll in TRICARE Prime, Standard, or PLUS. Contact our Health Benefits Advisor for more information.

See http://www.tricare.mil/ for more information.

Uniform Billing Office

Bills can be paid easily by going to: https://www.pay.gov/public/form/start/60675657
NO login required! Just follow the steps below:
1. Click the above Pay.gov logo
2. Enter all required information on the form
3. Select a payment method
4. Click Submit Data
5. Follow the steps to enter your payment information
6. Click continue
7. Confirm your information then enter your email address
8. Click Submit Payment
9. Print a copy of your receipt for your personal records
10. You have just completed your online payment If you pay by personal check, you authorize us to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.

[Privacy Act – A Privacy Act Statement required by 5 U.S.C. § 552a(e)(3) stating our authority for soliciting and collecting the information from your check, and explaining the purposes and routine uses which will be made of your check information, is available from http://www.fms.treas.gov/otcnet/index.html, or call toll free at (1-866-945-7920) to obtain a copy by mail. Furnishing the check information is voluntary, but a decision not to do so may require you to make payment by some other method.]

For the third party collection program, medical services account, and other health insurance, use DD Form 2569.

Contact Us

Outpatient Records

DSN:

315-263-3455

Within Japan:

046-407-3455

Patient Transportation

DSN:

315-263-3760

Within Japan:

046-407-3760

TRICARE Service Center

DSN:

315-263-8205 (Enrollment)

Within Japan:

046-407-8205 (Enrollment)

DSN:

315-263-8197 (HBA)

Within Japan:

046-407-8197 (HBA)

Uniform Billing Office

DSN:

315-263-4693

Within Japan:

046-407-4693

From U.S.:

011-81-46-407-4693 

Hours

Monday, Tuesday, Wednesday and Friday: 7:30 a.m. – 4:30 p.m.
Thursday: 7:30 a.m. – 12:30 p.m.
Closed weekends and federal holidays

Need to Update Your Information in DEERS? Click Here