Finding alternate COVID testing sites can be hard during the Holidays, click here for the US Embassy's list of COVID testing sites in Japan:

https://jp.usembassy.gov/services/pcr-testing-facilities-in-japan

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are
dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Relations/Advocate 

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  
 

Beneficiary Counseling and Assistance Coordinator (BCAC) 

BCACs educate and help you with TRICARE-related inquiries.
 

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
 

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Us

Phone/Email: 

Patient Relations/Advocate:
046-407-5424
Click here to send email

BCAC/DCAO:
046-407-8197
Click here to send email

Hours:

Patient Relations/Advocate:
Monday-Friday
8 a.m. to 11 a.m.
1 p.m. to 4 p.m.

BCAC/DCAO:
Monday-Friday
8 a.m. to 11:30 a.m.
12:30 p.m. to 4:30 p.m. 

Location:

Patient Relations/Advocate:
Building, 704, Suite 231

BCAC/DCAO:
Building, 704, Suite 226

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