Pharmacy
Automated Prescription Refill Line
From U.S.: 011-81-46-816-4689
Within Japan: 046-816-4689
DSN: 315-243-4689
Prescription refills will be available for pickup at the Camp Zama Pharmacy the next duty day after 1000.
Submit Refill Requests Through MHS Genesis Patient Portal Procedure
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From the MHS Genesis patient portal (DS Logon - DMDC (osd.mil)), select the RX Refills tab.
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Check the box of each medication for refill.
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Verify Pick Up Location and Submit.
MHS GENESIS Rx Refills FAQs
TRICARE over-the-counter Medications
TRICARE beneficiaries are eligible for Self-Care over-the-counter (OTC) medication program. The list of OTC medications is available at the pharmacy.
Space-Available Pharmacy Services
For prescriptions written by a Japanese provider, Space Available patients are encouraged to use the pharmacy recommended by the provider.
Handwritten prescriptions from a stateside provider may be filled using mail-order pharmacy if the patient has an APO mailbox. Patients are encouraged to check with their insurance company to determine which mail order pharmacy is covered under their plan.
Decisions on which medications or prescription drugs can be brought into Japan are made solely by the Japanese Government and subject to control under Japan’s Pharmaceutical Affairs Law. It does not matter if you have a valid U.S. prescription for a medicine/drug which is illegal in Japan: if you bring it with you, you risk arrest and detention by the Japanese authorities. The U.S. Embassy and Consulates in Japan do not maintain a comprehensive list of prohibited medications or ingredients. Comprehensive information is available only from the Japanese government and is subject to change without notice.
Please visit: https://www.mhlw.go.jp/english/policy/health-medical/pharmaceuticals/01.html for more information about bringing medicines for personal use and procedures for bringing drugs, quasi-drugs, cosmetics, medical devices, narcotics and psychotropics into Japan.
TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:
- Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
- Where the prescription can be filled
- Copayments and limitations, such as prior authorization
- Coverage review requirements and forms
- Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.
Electronic Prescribing (eRx)
We participate in eRx, a safe and secure method that eliminates bringing handwritten prescriptions to the pharmacy. With eRx, civilian providers can electronically transmit prescriptions to our pharmacy at DoDCampZamaePhcy/NCDP/NPI #1487723516
Host Nation / State Side Prescription Guidance
* Patient must be affiliated with Camp Zama
* Controlled Substances WILL NOT be filled
* Prescriptions WILL NOT be countersigned or rewritten by CFSHC Providers
* Prescriptions WILL NOT be transferred to other pharmacies
* Acceptance of hard copy prescriptions from Stateside and Host Nation Providers is a local policy decision limited to Camp Zama
* Private insurance coverage or co-pay for medications will be managed by the patient with their respective insurance company
* Pharmacy does not have the ability to determine costs or if medication is covered by insurance
* Filling prescriptions written by providers outside ofMEDDAC-J does not imply knowledge or responsibility of patient's medical conditions
* Over the Counter Medications are approved, but will be billed to insurance company
* Early fills/refills may be subject to additional charges by insurance company
Information Required on the Prescription
Prescriber: full name, address, phone number, NPI and/or License Number
Patient: full name and date of birth
Medication: name, date, strength, dose, quantity, number of refills, and directions for use
Additional Host Nation Guidance
*Prescriptions must be written in English unless Tricare Beneficiary
*Prescriptions must be filled and dispensed within 4 days of date written to include weekends and holidays
*Courtesy fills WILL NOT be provided
Additional Stateside Guidance
*Pharmacy DOES NOT accept
transfers from civilian pharmacies due to time zone difference and access to contact information