PCMH - Family Medicine
BG Sams U.S. Army Health Clinic – Introduces a new model of Patient Centered System of Health
INSPIRATION – How health care should be
The Patient Centered Medical Home is a new model of health care being adopted across military health care and by leading civilian health care systems. Each patient partners with a team of health care providers – physicians, nurses, mental health professionals, pharmacists, and others – to develop a comprehensive, personal health care plan. That health care team works with each patient over time to take care of health issues as they arise, ensure delivery of prevention screening and services, manage chronic conditions, and promote a spirit of health, wellness and trust. At its heart, the Patient Centered Medical Home is health care the way it should be – easy to access, patient-centered, team based and quality focused.
QUALITY, SERVICE AND ACCESS
Patient Centered Medical Homes increase access to primary care, expand the definition of health care quality and reinvigorate our commitment to customer service.
QUALITY
In the Patient Centered Medical Home, the health care team develops a comprehensive care plan as soon as the patient enrolls and then proactively engages the patient as a partner in care. This focus on comprehensive, proactive care, team communication, and coordination of care advances our commitment to patient safety and health care quality.
SERVICE
The Patient Centered Medical Home is committed to a higher level of customer service. That higher level of customer service starts with same day service, giving you access to care when you need it.
ACCESS
The face-to face encounter builds trust, improves communication, and lays the groundwork for providing continuous care by your personal health care team. In addition, both patients and the health care team can take advantage of telephone and web-based communication to follow-up on health issues and concerns, share and update information, and coordinate care delivery.
A COMMON EXPERIENCE OF CARE – From location to location
Military Families are unique. Every few years we uproot, move to an unfamiliar location, make new ties, and learn how to navigate a new health care system. Army Medical Homes are designed to deliver a common experience of care that makes navigation of our health care system easier and more consistent as you move with the Army.