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Q: What kind of Translation Service do you provide?
A: Bills, immunization documents, medical statements, records and examination reports.
Q: Who is eligible for Translation Services?
A: All TRICARE Prime beneficiaries who are referred to Host Nation Facilities.
Q: Who's responsible for paying for Medical TDY Civilian/Military outpatient?
A: For a Civilian, it depends if they have a travel agreement. Local Hires and retirees don't have a travel agreements and all expenses are out of pocket.
Civilian with a travel agreement the JTR states the Unit may pay for services that are not available at the MTF. If possible, medical travel should be scheduled with other non-medical travel(e.g. RAT or EML (fundedor unfunded) to avoid medical separate medical travel.
Military outpatient medical TDY is paid by the service member's Unit.
Q: What are the required forms needed for Command Sponsorship for EFMP if recently married or bringing family to Camp Zama from the states?
A: DA 5888, DA 7246, DD 2792 if family have any chronic medical or mental health issues. DD 2792-1 and Individual Education Plan (IEP) if family member have any educational needs.
Q: When will the DA 5888 expire?
A: After one year.
Q: Can I get my PHA done all on the same day?
A: No, you must first complete all required items first before you see your provider. Some of the items that you will need is a hearing test which may not be available at the same day. Your appointment with your provider will be scheduled at a later date after all labs, hearing, vision, and depending on age, EKG is completed.
Q: Do I need to call to make an appointment to come in to start a physical?
A: No, just walk in an inform the staff of what physical you need and we will prepare your physical packet for you.
Q: When will my stuff be put into MEDPROS?
A: After you have completed your PHA, all your data will be inputted into MEDPROS. Turn around time for MEDPROS is 24 - 48 hours.
Q: How do I register?
A: Log onto the website. Once you have reviewed the Security and Privacy policy, click the "I Agree" button. From the pre-login home page, click on the "Register Now on TOL" link located under the Login area on the Home page. From there, follow the instructions to complete your account registration.
Q: How long do I have to wait after registering before I'm able to make appointments?
A: Once you login with your username and password, you will be able to start the search for appointments from your Beneficiary Home Page or you may click on the Book Appointment link. Remember that you must also be registered at your local MTF in order to use the Book Appointment feature.
Q: I registered and it says my inactive account has been created. What happens now?
A: Health care providers, Managers, and Medical Support Specialists accounts have special privileges within TOL and their accounts must be activated before they can be used. When a provider or manager account is created an email is sent to the designated security contact for that facility. They will confirm the information and activate the account. The amount of time varies depending on the site, but if several days have gone by and you are still unable to log in to TOL, contact the Military Health System (MHS) Help Desk Customer Service at 1-800-600-9332.
Q: I tried to register and it says my SSN is already in use, but I don't remember registering.
A: There are several reasons why you might receive this error. If you are certain that you entered your Social Security Number (SSN) correctly during registration contact the MHS Help Desk Customer Service at 1-800-600-9332.
Q: Can I register my whole family under one account?
A: In order to protect the medical records of individuals, every member must have their own account.
Q: How do I make an appointment on TOL?
A: You must first register and log on to TOL. You must also be registered at your primary MTF before you can schedule an appointment. Once logged into TOL, use the focus center on your beneficiary home page to search for an appointment, or click on Book Appointments and follow the directions on screen.
Q: How do I book an appointment using my TOL account?
A: You must first register and log in to TOL before you can schedule an appointment. Once you have logged in, you can start your Appointment process from your Beneficiary Home Page or by clicking on the 'Book Appointment' link. You will be guided through the appointment booking process.
Q: Who is a Primary Care Manager (PCM)?
A: A military treatment facility provider or a TRICARE civilian network provider who provides primary care services to TRICARE beneficiaries. A PCM is either selected by the beneficiary or assigned by a military treatment facility.
Q: Why is it important to see my PCM for care?
A: The goal of the PCM is to provide continuity of care. Your Primary Care Manager (or team of providers) will see you first for your health care needs. The Primary Care Manager:
Q: Can I change my Primary Care Manager if I wish?
A: You may request a change of PCM by contacting the local TRICARE Service Center. The request will normally be honored, subject to available resources